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866.252.9743

I do not feel comfortable putting my credit card online, over the net. How can I place an order?
You can place the order by phone by calling 1-613-599-1287 during regular business hours which are M-F 9-7pm EST excluding holidays. You can also order online and choose to telephone us with your credit card information.

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Why is my credit card declining when I know I have money in my account?
A credit card can decline due to an invalid credit card number, expired card or incorrect expiry date, exceeded daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly. Contact your credit card company for more information.

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Does HardDrivesDirect know why my credit card is declining?
We are not given a reason when a charge declines. They are usually declined by your issueing bank because of an error in the expiry date or credit card number, Call us and we can verify the information we have on file.

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How do I get my FedEx tracking number?
You will receive an email when your order is processed.  Once your order has shipped, you can go to your Account History page and  to the FedEx or UPS tracking details of your order.

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Can I find or get a specific version or revision or serial number on a particular item?
We do not guarantee revision or version numbers unless asked. Generally, our stock moves so fast that we have the latest version or revision of everything. HardDrivesDirect can tag an order with a particular version or revision for a particular order but you must inform us of the revision you require before shipment.

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What do I do if an item is missing from my order?
Immediately call HardDrivesDirect customer service at (613) 599-1287.

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Does HardDrivesDirect pay for the return shipping of defective items?
Yes.

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Will HardDrivesDirect advise me on compatibility of the items I purchase?
We will answer technical questions and give advice regarding item compatibility to the best of our knowledge.   However, your best option is to contact the manufacturers for the most accurate answers to your technical questions. We also provide online assistance to help you configure HP and Compaq server options here...Quickspecs

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Can I combine two different orders to one to save on shipping?
If you call us before your order is processed, we can combine your orders. Be aware though that we cannot combine any order once it has been invoiced and/or shipped.

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Does HardDrivesDirect advise me on the Estimated Time of Arrival (ETA) of my order?
We will post the Estimated Time of Arrival (ETA) on our website on all orders within 30 minutes (during normal business hours) of your online order.

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I did not get an order confirmation when I placed my order online, Did my order go through?
If you did not receive a confirmation on the order, Call our customer service at your earliest opportunity at (613) 599-1287 Mon-Fri 9:00-5:00 EST. We will

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I am afraid I may have accidentally duplicated my order?
Our order processing system will notice identical back to back orders
and our staff will call you to verify your intentions prior to
shipping duplicate orders.

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Can I pre-order or backorder an item that is not in stock?
If the item in on the website, you can pre-order it.  All pre-orders will be filled on a first-come, first-serve basis.

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A price has dropped on an item I purchased but my order has not shipped yet. Can I get a refund?
If the order has not shipped, you can cancel the order and replace online to take advantage of the new prices. All prices are as is, at the time of sale.

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Does HardDrivesDirect cross ship items?
Yes, On all items, within thirty days of the invoice, we will refund on the item being returned and charge for a new item being sent out and credit back when we receive the defective item.

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How can I get a status on my order?
Go to HardDrivesDirect , log in, click on My Account, then click on History.

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Does HardDrivesDirect offer discounts on volume orders?
Aside from the reduced shipping costs of multi-item orders, we do offer some volume discounts on products. Product pricing and shipping is as quoted on the website, if you need a better price point for a larger quantity please feel free to give us a call at (613)-599-1287

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I live in the area of your warehouse/store. Can I pick up the merchandise there?
HardDrivesDirect items may be purchased on line only. Please go to www.HardDrivesDirect to order all product.  We do not have a will call facility.  All orders placed on-line must be shipped via FedEx or UPS, no exceptions. 

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Do I have to pay tax if I order from Canada?
Yes, All orders from Canada will have a 6% Goods and Services Tax (GST) applied.

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Do I have to pay tax if I live outside of Canada?
No. There is no tax charge on deliveries outside of Canada.

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Can I add to, delete from or change my order online after I submit it?
No. Once an order is submitted it can only be amended or edited by calling our customer service department at (613) 599-1287.

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How long does it take to process an order?
Orders placed before 5:00pm EST are processed and shipped the same business day. Orders placed otside of normal business hours are processed and shipped the next business day.

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Is shipping added cumulatively for each item I order or does shipping reduce when you purchase multiple items?
Shipping charges are based on a flat rate table. No matter how many items comprise your order, your shipping costs remains fixed for the entire order. If your order consists of 1 item or 100 items, the rate for shipping is locked at the one item price. Shipping Table

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Does HardDrivesDirect ship internationally?
HardDrivesDirect does ship internationally. At this time we can only calculate shipping costs within the United States, Puerto Rico and Canada. International shipments outside of these countries can only be shipped on your FedEx, UPS or DHL account.

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What is the warranty on HardDrivesDirect products?
All product warranties are displayed on the products information page. We are pleased to now offer lifetime warranties on over half of our products. We generally exceed the manufacturers warranty on most end of life products.

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What happens if an item on my order is not available or backordered?
If an item is found to be on backorder or not available after the order is placed the item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available. We will inform you of any out of stock item prior to shipping the order. We do not backorder products without your consent.

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Does HardDrivesDirect have a paper catalog?
No. The one and only catalog for HardDrivesDirect is the virtual catalog on the web. There is no other catalog.

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Does HardDrivesDirect have a mailing list I can get on?
No. HardDrivesDirect does not use email for marketing purposes.

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I have a tax free status. How do I implement it with HardDrivesDirect ?
Place your initial order online and please call us at (613) 599-1287.

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I work for a government department that is tax exempt. How do I place an order and not get charged tax?
Place your initial order online and please call us at (613) 599-1287.

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Does HardDrivesDirect accept purchase orders?
We do accept P.O.’s as well as credit cards, or wire transfers.
These are the only method of payments HardDrivesDirect accepts:
1. Visa, MasterCard or American Express credit cards, issued and drawn on an American or Canadian bank.
2. Pre-paid money orders, wire transfers or certified check.
3. Net 30 payment on approved accounts.

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Can I take advantage of a manufacturer mail-in rebate with HardDrivesDirect ?
The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly.

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What does “Bulk Card”, “Bulk Drive” or “Drive Only” mean?
These items come exactly as they are described. You will receive the item in a generic package (FedEx or UPS box) static sealed and bubble wrapped. We purchase these items in bulk quantity and receive them packaged 10-20 or more per box. These items are brand new, however they are purchased in bulk, and will not be accompanied by any documentation, software, or accessories.
Suggestion: Most drivers and documentation can be downloaded from the manufacturer's web site.

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Does HardDrivesDirect offer a money back guarantee?
On most items you can get a refund in the first 30 days. The exception being HP/Compaq Factory Refurbished product for which there are no refunds. The manufacturers warranty process must be followed. If the wrong product has been delivered Factory Refurbished product can be exchanged. Other exceptions may be noted on our website. Generally a 15% restocking fee will apply to non defective returned goods that are not exchanged for another product. Shipping costs are generally not refundable.

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After I place an order with HardDrivesDirect will I be advised of the orders progress?
HardDrivesDirect will do everything possible to keep you informed of your order via e-mail. Your order confirmation will be emailed to you when your order is processed. You may also check your My Account page for updates, tracking info and ETA's.

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Is the HardDrivesDirect website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Once your credit card has been processed we remove your credit card number from our database. 

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Does HardDrivesDirect sell or release my personal information? What kind of privacy is offered?
HardDrivesDirect respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site, will be used for processing purposes only. The only e-mail you will receive from HardDrivesDirect are updates to your most recent order. We will never SPAM you!

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Can I pay by Money Order or Check?
You can place an order and pay by check or money order by choosing "Other" on the payment selection page. Please write the order number on your check, print your confirmation, and wrap the check or money order in it and mail it to us.

Address for mailing is:
HardDrivesDirect
5-155 Terence Matthews Cr
Ottawa, ON
K2M 2A8


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HardDrivesDirect          Ph: 1.613.599.1287                   Fax: 1.613.599.8120
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