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Legal Terms of Sale, Conditions & Trademarks

Pricing and Availabilty
Not all items shown on our web site are available for pickup at our retail store. Please note that retail pricing may vary from our web pricing.

Returns & Order changes
All returns must be authorized by Sillworks within 30 days of the invoice date. Within thirty (30) days of purchase, we will replace or repair, at our sole discretion, any product that is deemed defective. After 30 days, notwithstanding, the manufacturer's warranty process must be followed.

Please Note: Due to restrictions placed upon us by the manufacturers, computers and printers are returnable in the first 30 days for repair only. Computers, printers and LCD projectors are not returnable for credit or exchange.

All non-defective returns authorized by Sillworks are subject to a minimum 15% restocking fee, and must be returned within 30 days from date of invoice.

All returns and exchanges authorized by Sillworks must be returned to Sillworks within 14 days of return authorization.

Refused shipments are treated as a return and charged a minimum 15% restocking plus the shipping amount.

Risk of Loss
Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Sillworks.com is Sillworks's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility.

Larger servers, Monitors and Factory Refurbished product
Larger servers, Monitors and Factory Refurbished product are shipped only via ground delivery by freight truck carriers and can be shipped only to the contiguous 48 States. Please note: all Factory Refurbished Product is strictly not returnable. Kindly examine the contents of your delivery for damage before signing for the delivery. Any damage discovered after you sign for the delivery is your responsibility. Most servers and computers we offer have an optional on-site service warranty upgrade available. This is only available at time of purchase and should be considered. This upgrade is not available after delivery. In the event your Factory Refurbished equipment requires service, please contact the manufacturer, equipment must be serviced as per the manufacturers conditions.

All order changes must be emailed to our customer service department. sales@sillworks.com.

Warranty Information
You are entitled to the manufacturer's limited express warranty that accompanies the product. Sillworks.com makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. Sillworks.com shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Errors and Omissions
Sillworks.com makes every effort to ensure the accuracy of the information published in our catalogs and on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Sillworks.com makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. Sillworks.com shall not be held responsible for typographical errors.

Sillworks.com shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Sillworks.com shall immediately issue a credit to your credit card account in the amount of the charge.

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